| Customer
Service Policy
We
operate the AMLOH Support Helpdesk on a 24/7
basis and aim to serve our customers better. We work and check
the Helpdesk for customer support requests and prospect inquiries
everyday - including weekends.
Usage
of Support Helpdesk
You
may use the Support Helpdesk at any time. We support our customers
only. To make validations easier, please include your receipt
no. with the rest of the details you wish to submit to our
Support Helpdesk.
If
your PayPal or 2CheckOut receipt states any of the following,
then you are our customer.
•
AMLOH ENTERPRISE,
LLC.
• AMLOH
CORPORATION SDN. BHD.
IMPORTANT:
We do NOT support the customers of our resellers. Our authorized
resellers are responsible for the service of their direct
customers. If there is any problem or issue with any of our
products that you have ordered through a reseller, please
contact the reseller. If the reseller does not respond or
serve you, please report to us.
Frequently
Asked Questions
To
help you save time, please see the Frequently Asked Questions
Bank for any of our products or websites. The overview is
accessible through the main
page. Your question might have already been answered.
If
the FAQ database still hasn't answered your question then
feel free to use the Support Helpdesk and submit your ticket
to us.
Helpdesk
Response Rate
Our
standard response rate is 12 to 24 hours
on weekdays and 24 to 48 hours on weekends.
Please allow up to 72 hours on Public Holidays to get an answer
from any of our staffs.
Please
bear in mind that our speed of replying and efficiency in
serving you depends on you to submit to the correct department
and providing as much relevant information as possible.
Be
specific and always mention the product name and include your
receipt of purchase, as we sell many products and operate
several websites.
Using
The Helpdesk For The First Time?
Please
create an account first and keep your login details filed
in a safe place. Use the same login information when using
the Support Helpdesk again.
You
will get an email notification when your Support Ticket is
answered to. If you would like to re-open or follow up on
the ticket, please do NOT reply to the email
- it will not be read. Instead, log into the Helpdesk and
re-open the ticket.
Other
Notes
We reserve
the right to refuse service and ban Helpdesk access of anyone
who:
•
violates
any rule of the Helpdesk Policy
• is
'shouting' throughout your message with the CAPS LOCK ON
• is
rude and behaving less civilized than the average person
In addition,
incomplete or open-ended tickets will not be replied to.
Internet
Business / Marketing Consultation
We do
NOT do consultation for business and marketing over the support
helpdesk. If you wish to engage us for Internet Business and
Marketing consultation, please first submit a request via
the Support Helpdesk to check for availability.
If we
are available to assist you in your business consultation
needs, we will then submit a quote to you and move forward
with this assignment by Skype or phone call.
Last
But Not Least
We strive
to serve our customers and we trust that you are now fully
informed on how to use the Helpdesk for speedy response and
support. Thank you for taking the time to read our Customer
Service Policy!
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