Customer
Service Policy
We
operate the AMLOH Support Helpdesk
on a 24/7 basis and aim to serve our customers better.
We work and check the Helpdesk for customer support
requests and prospect inquiries everyday - including
weekends.
Usage
of Support Helpdesk
You
may use the Support Helpdesk at any time. We support
our customers only. To make validations easier,
please include your receipt no. with the rest of
the details you wish to submit to our Support Helpdesk.
If
your PayPal or 2CheckOut receipt states any of the
following, then you are our customer.
•
AMLOH
ENTERPRISE, LLC.
• AMLOH
CORPORATION SDN. BHD.
IMPORTANT:
We do NOT support the customers of our resellers.
Our authorized resellers are responsible for the
service of their direct customers. If there is any
problem or issue with any of our products that you
have ordered through a reseller, please contact
the reseller. If the reseller does not respond or
serve you, please report to us.
Frequently
Asked Questions
To
help you save time, please see the Frequently Asked
Questions Bank for any of our products or websites.
The overview is accessible through the main
page. Your question might have already been
answered.
If
the FAQ database still hasn't answered your question
then feel free to use the Support Helpdesk and submit
your ticket to us.
Helpdesk
Response Rate
Our
standard response rate is 12 to 24 hours
on weekdays and 24 to 48 hours
on weekends. Please allow up to 72 hours on Public
Holidays to get an answer from any of our staffs.
Please
bear in mind that our speed of replying and efficiency
in serving you depends on you to submit to the correct
department and providing as much relevant information
as possible.
Be
specific and always mention the product name and
include your receipt of purchase, as we sell many
products and operate several websites.
Using
The Helpdesk For The First Time?
Please
create an account first and keep your login details
filed in a safe place. Use the same login information
when using the Support Helpdesk again.
You
will get an email notification when your Support
Ticket is answered to. If you would like to re-open
or follow up on the ticket, please do NOT
reply to the email - it will not be read. Instead,
log into the Helpdesk and re-open the ticket.
Other
Notes
We
reserve the right to refuse service and ban Helpdesk
access of anyone who:
•
violates
any rule of the Helpdesk Policy
• is
'shouting' throughout your message with the CAPS
LOCK ON
• is
rude and behaving less civilized than the average
person
In
addition, incomplete or open-ended tickets will
not be replied to.
Internet
Business / Marketing Consultation
We
do NOT do consultation for business and marketing
over the support helpdesk. If you wish to engage
us for Internet Business and Marketing consultation,
please first submit a request via the Support Helpdesk
to check for availability.
If
we are available to assist you in your business
consultation needs, we will then submit a quote
to you and move forward with this assignment by
Skype or phone call.
Last
But Not Least
We strive to serve our customers and we trust that
you are now fully informed on how to use the Helpdesk
for speedy response and support. Thank you for taking
the time to read our Customer Service Policy!
