We operate
the AMLOH Support Helpdesk on a 24/7 basis
and aim to serve our customers better. We work and check
the Helpdesk for customer support requests and prospect
inquiries everyday - including weekends.
Usage
of Support Helpdesk
You
may use the Support Helpdesk at any time. We support our
customers only. To make validations easier, please include
your receipt no. with the rest of the details you wish
to submit to our Support Helpdesk.
If your
PayPal or 2CheckOut receipt states any of the following,
then you are our customer.
•
AMLOH ENTERPRISE
• eBizModelsYouCanCopy.com
• PrivateLabelRightsGold.com
• ResellRightsMastery.com
• IMGuerilla.com
IMPORTANT:
We do NOT support the customers of our resellers. Our
authorized resellers are responsible for the service of
their direct customers. If there is any problem or issue
with any of our products that you have ordered through
a reseller, please contact the reseller. If the reseller
does not respond or serve you, please report to us.
Frequently
Asked Questions
To help
you save time, please see the Frequently Asked Questions
Bank for any of our products or websites. The overview
is accessible through the main
page. Your question might have already been
answered.
If the
FAQ database still hasn't answered your question then
feel free to use the Support Helpdesk and submit your
ticket to us.
Helpdesk
Response Rate
Our
standard response rate is 12 to 24 hours
on weekdays and 24 to 48 hours on weekends.
Please allow up to 72 hours on Public Holidays to get
an answer from any of our staffs.
Please
bear in mind that our speed of replying and efficiency
in serving you depends on you to submit to the correct
department and providing as much relevant information
as possible.
Be specific
and always mention the product name and include your receipt
of purchase, as we sell many products and operate several
websites.
Using
The Helpdesk For The First Time?
Please
create an account first and keep your login details filed
in a safe place. Use the same login information when using
the Support Helpdesk again.
You
will get an email notification when your Support Ticket
is answered to. If you would like to re-open or follow
up on the ticket, please do NOT reply
to the email - it will not be read. Instead, log into
the Helpdesk and re-open the ticket.
Other
Notes
We reserve the right
to refuse service and ban Helpdesk access of anyone who:
•
violates any rule
of the Helpdesk Policy
• is
'shouting' throughout your message with the CAPS LOCK
ON
• is
rude and behaving less civilized than the average person
In addition, incomplete
or open-ended tickets will not be replied to.
Last
But Not Least
We strive to serve
our customers and we trust that you are now fully informed
on how to use the Helpdesk for speedy response and support.
Thank you for taking the time to read our Customer Service
Policy!
Copyright © 2006
- 2008 AMLOH.com.
All Rights Reserved.
